This Privacy Policy explains what information the Question Bank ERP mobile application ("the App") collects, how it is used, and how it is protected. The App is published by Credence IT Solution ("we", "us", "our") and is provided to teaching staff of schools and institutions that use the Question Bank ERP platform.
Each school or institution ("your institution") operates its own private, isolated account ("tenant") on the Question Bank ERP platform. Data you enter in the App is stored on your institution's tenant and is administered by your institution.
Your password is transmitted over an encrypted (HTTPS) connection and is never stored on the device in plain text. Session tokens are stored on-device using the operating system's secure, encrypted storage (Android Keystore-backed storage).
This content is transmitted to and stored on your institution's tenant on our servers so it can be synced across your devices and shared with colleagues at your institution, consistent with the access controls your institution has configured.
When the App communicates with our servers, standard technical information is processed as part of that connection — such as your device's IP address, general request metadata, and the App version — the same way it is for any request made over the internet. We do not use this information to build an advertising profile of you, and we do not combine it with third-party tracking data.
| Permission | Why it's needed |
|---|---|
| Internet | Required to sign in and to sync questions, content, and images with your institution's account on our servers. |
| Camera | Used only when you choose to attach a photo to a question by taking a picture. The camera is never accessed without this explicit action. |
Photo library access (for attaching an existing image to a question) is handled through the operating system's built-in photo picker, which does not grant the App broad access to your photo library — only the specific image(s) you select.
We do not sell your data. We do not use advertising SDKs, analytics SDKs, or third-party trackers in this App. Information you provide is visible only within your institution's tenant, to users your institution has authorized (such as administrators and fellow teaching staff), subject to the roles and permissions your institution configures.
We may disclose information if required to do so by law, or to protect the rights, property, or safety of Credence IT Solution, our users, or the public.
Your account information and content are retained for as long as your institution's account remains active on the platform, or as needed to provide the service. To request access to, correction of, or deletion of your data, please contact your institution's administrator, or contact us directly using the details below — we will coordinate with your institution as needed to fulfil the request.
The App is intended for use by teaching staff and school administrators, not by children. We do not knowingly collect personal information from children through this App.
We may update this Privacy Policy from time to time to reflect changes to the App or for legal or operational reasons. The "Effective date" above indicates when this policy was last revised.
If you have questions about this Privacy Policy or how your data is handled, please contact us at: